Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to contact us regarding an eligible return.
Eligible Returns — Damaged or Malfunctioning Products
We offer free returns when a product is:
- Damaged when received
- Defective or malfunctioning
- The wrong product was sent
To qualify for a free return, you must provide clear pictures and, when requested, a video showing the damage, defect, or malfunction. This evidence allows us to properly evaluate the issue and determine the appropriate resolution.
If the issue is confirmed, we will provide return instructions and, where applicable, a return shipping label at no cost to you.
Please inspect your order immediately after delivery and contact us as soon as possible if there is a problem.
Returns are not accepted for reasons unrelated to a verified product defect, damage, or malfunction.
This includes, but is not limited to:
- Change of mind
- No longer wanting the product
- Product not meeting personal expectations
- Product not providing the performance expected by the customer
- Customer dissatisfaction with the product's features or performance when the product is functioning as intended
- A preference change after purchase
- Any other reason where the product is not defective, damaged, or malfunctioning
We do not provide free returns simply because a customer is unhappy with the product or expected it to perform differently.
How to Start an Eligible Return
To start a return, contact us through our Chat feature or email us at trendspot.finds@gmail.com.
Please provide:
- Your order number or proof of purchase
- Clear pictures of the product
- A clear video demonstrating the damage, defect, or malfunction when requested
- A description of the issue
We may request additional information or evidence before approving a return.
Please do not send the product back before receiving return instructions from us.
Once a return label is provided, please send the parcel within 10 days for smoother processing of your refund.
Item Delivered but Stolen
If tracking information and proof of delivery show that the package was successfully delivered, but the package was subsequently stolen from outside your home or another delivery location, we may require a certificate or official documentation of loss/theft from the courier company.
Once the required documentation is provided and reviewed, we can determine whether a refund is applicable.
We strongly recommend using a tracked shipping method and monitoring your tracking information so that you can arrange delivery to a safe location, post office, pickup point, or other secure location when available.
We are not responsible for packages that are confirmed as delivered but are subsequently stolen when no courier loss or theft documentation is provided.
Tracking Updates and Delivery Issues
Once we provide you with a tracking number, it is the customer's responsibility to monitor the tracking information and respond to any delivery updates, exceptions, customs requests, or address-related issues.
If an item is lost during transit or is not delivered due to a courier-related issue, we will work with the customer and the courier to resolve the matter.
If an address provided at checkout is incomplete, inaccurate, or otherwise unsuitable for delivery, the customer is responsible for contacting the courier and providing any necessary delivery instructions or corrections.
Exchanges
The fastest way to receive a different product is generally to return the original product, if the return is eligible under this policy, and place a separate order for the desired replacement.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you may have the legal right to cancel or return your order within 14 days for any reason and without providing a justification, subject to applicable law and any legal exceptions.
Where applicable, the item should be returned in accordance with the requirements of applicable EU consumer protection laws.
Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.
Refunds
Once an eligible return has been received and approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at trendspot.finds@gmail.com.
Contact Us
For questions regarding returns, refunds, damaged products, or malfunctioning products, please contact us at:
trendspot.finds@gmail.com
You can also contact us through our Chat feature.